This page explains how to open and use the Ask AI assistant on a knowledge base portal.
Opening Ask AI
1. Go to the knowledge base portal you want to ask questions about.
2. Look for the Ask AI button on the home page.
3. Click it to open the AI Search chat page.
If you do not see an Ask AI option, it may not be enabled for that knowledge base. Contact the knowledge base owner for more information.
Asking a question
1. Click inside the message box at the bottom of the chat page.
2. Type your question in plain language — no special syntax required.
3. Press Enter or click the Send button.
4. The assistant will read the relevant articles and reply within a few seconds.
Tips for better answers:
- Be specific. "How do I cancel my subscription?" gives better results than "cancel".
- Ask one question at a time.
- You can ask follow-up questions and the assistant will remember what was discussed earlier in the same session.
Reading the response
Each response includes:
- The answer — a clear, formatted reply based on the knowledge base articles.
- Source links — one or more links to the articles the assistant used to produce the answer. Click any link to read the full article.
If the assistant cannot find a relevant answer in the knowledge base, it will say so clearly and suggest you browse the categories or contact support.
Asking follow-up questions
You can continue the conversation naturally. The assistant remembers the last several messages in your current session, so you can:
- Ask for more details: "Can you explain that in more detail?".
- Refer to previous context: "And what about the free plan?".
- Narrow down a previous answer: "Which of those steps applies to me if I'm on a team?".
Starting a new conversation
Every time you leave the AI Search page and come back to it, the conversation automatically resets. You start fresh with no previous messages.