Ask AI is a conversational assistant built into your knowledge base portal. Instead of scrolling through categories or running a keyword search, you can simply type a question in plain language and receive a direct, accurate answer — sourced from the articles in that knowledge base.
The assistant reads and understands the published articles of the knowledge base and uses them to answer your questions. It does not make up information: if the answer is not in the knowledge base, it will say so and suggest that you browse the articles or contact support.
Who can use this?
Ask AI is available to readers of a knowledge base portal — no FastKnowledge account is required.
Ask AI is only available when the project's subscription plan includes it. If AI Search is not enabled or the monthly usage limit has been reached, the chat feature will display a message letting you know it is temporarily unavailable.
What can I ask?
You can ask any question related to the content of the knowledge base. Examples:
- "How do I reset my password?"
- "What is included in the Pro plan?"
- "Where can I find the API documentation?"
- "What are the steps to invite a team member?"
The assistant is designed for questions about the product or service documented in the knowledge base. It will not answer general knowledge questions unrelated to the articles.