FastKnowledge is a platform for building and publishing knowledge bases. You can organize your documentation into projects, each containing categories and articles and share them with your team or with external readers through a branded public or private portal.
Whether you are creating internal documentation, a public help center, or a restricted knowledge base for specific users, FastKnowledge provides the tools to write, review, publish, and manage all of it from a single dashboard.
Who can use this?
FastKnowledge is designed for teams. Each account belongs to one person, but access to a project is shared through team members with different roles. Anyone with an account can create projects and invite teammates.
What is knowledge base?
A knowledge base is a centralized digital library that stores, organizes, and shares information about a product, service, or topic. It serves as a self-service directory for customers, employees, or users to find answers to frequently asked questions, troubleshooting guides, and operational procedures without needing direct human assistance.
Core Components of a Knowledge Base:
- Frequently Asked Questions (FAQs): Quick answers to common user queries.
- Troubleshooting Guides: Step-by-step instructions to resolve specific technical issues.
- Tutorials and User Guides: Comprehensive manuals explaining how to use a product or feature.Company Policies: Internal documents covering onboarding, HR guidelines, or compliance standards.