The knowledge base is the heart of FastKnowledge. It is where you create and organize all the content that readers will see on your portal. Content is organized in two levels:
1. Categories— top-level groups (like folders). Each category groups a set of related articles.
2. Articles — the individual documents readers read. Each article belongs to one category and goes through a structured draft → review → publish workflow before becoming visible to readers.
How content is structured?
Project
└── Category (e.g., "Getting Started")
└── Article (e.g., "How to create an account")
└── Version (draft / pending approval / published / archived)
Only the published version of an article is shown to readers on the portal. All other versions are internal and invisible to the public.
Article lifecycle
Status.What it means?
- Draft → Being written. Not visible to readers. Only the author and editors can see it.
- Pending Approval → Submitted for review. Visible to Admins and Editors for review. Not yet published.
- Published → Live and visible to all readers. Only one version can be published at a time.
- Rejected → Reviewed and sent back. The author can revise the draft and resubmit.
- Archived → A previous published version that was replaced. Kept for history.
Who controls what?
