Q: What is the Ask AI feature?
A: Ask AI is an AI-powered assistant embedded in the public knowledge base portal. Readers can ask questions in natural language, and the assistant answers based on the content of the published articles. It is ideal for readers who want a quick answer without browsing through categories manually. Ask AI must be enabled in Project Settings by an Admin. Full article
Q: How do I use Ask AI as a reader?
A: To use Ask AI:
1. On the knowledge base portal, click the Ask AI button.
2. Type your question in plain language in the chat box.
3. Press Enter or click Send.
4. The assistant replies within seconds with an answer and links to the source articles it used.
You can ask follow-up questions — the assistant remembers the conversation context within the same session. When you leave the page and return, the conversation resets.
Tips for better answers:
- Be specific: "How do I cancel my subscription?" works better than "cancel".
- Ask one question at a time.