Q: What is a Project?
A: A project is the top-level container in FastKnowledge. It represents one knowledge base — with its own categories, articles, team members, settings, and public portal URL. Each project is independent. You can have multiple projects if you need to manage separate knowledge bases (e.g., one for customers and one for internal documentation). Full article
Q: How do I create a project?
A: To create a project:
1. Log in and go to the Projects section.
2. Click New Project.
3. Fill in the required fields: Project Name, Custom Domain (the URL slug
for the public portal), and select a Subscription Plan.
4. Optionally configure colors and a logo.
5. Click Save to create the project.
Once created, you can start adding categories and articles. Full article
Q: How do I manage multiple projects?
A: You can switch between projects using the project selector in the navigation bar. The platform always works within the context of the currently active project. To manage all your projects, go to the Projects section in the sidebar — there you can edit, activate, deactivate, or delete projects. Full article
Q: What can I configure in Project Settings?
A: Project Settings let you customize how your knowledge base looks and behaves. You can configure:
- Project name and description
- Custom domain (URL slug)
- Logo and color theme (primary color, header color)
- Language settings
- Portal visibility (public or private)
- AI assistant (Ask AI) — enable or disable
- Email notification preferences
Q: What is the Platform Overview?
A: The Overview page gives a summary of FastKnowledge's core structure: Projects → Categories → Articles → Article Versions. It describes how each entity relates to the others and provides an orientation for new users on where to start. Full article
Q: How do email notifications work?
A: FastKnowledge can send email notifications for certain events. Admins can configure which events trigger emails in Project Settings. Notifications may include alerts for new content submitted for review, team member invitations, and account security events (such as password resets and 2FA codes). Email delivery is handled by an external provider; check your spam folder if emails do not arrive promptly. Full article
Q: How do I create and manage categories?
A: Categories organize your articles into logical groups. To manage categories:
1. Go to Categories in the left sidebar.
2. Click New Category to create one. Enter a name, icon, and optional
description.
3. Categories can be reordered by dragging and dropping — the order is
reflected on the public portal.
4. You can activate, deactivate, archive, or delete categories.
5. Deleting a category is a soft delete — it is marked as deleted but
not permanently removed from the database.
Q: How do I create and manage articles?
A: To create an article:
1. Go to Articles in the sidebar.
2. Click New Article and select a category.
3. Write the content using the rich text editor (powered by Quill.js), which supports formatting, images, tables, code blocks, and more.
4. Save the article as a draft. It will not be visible to readers until a version is published.
5. To publish, go to the article's versions and click Publish on a draft version.
Articles can be activated, deactivated, archived, and deleted individually. Full article
Q: What are Article Versions?
A: Every article has a version history. Each time you create or edit content, a new version is saved. Versions have statuses:
- Draft — work in progress, not visible to readers.
- Published — the active version visible on the portal.
- Rejected — a draft that was reviewed and declined.
Only one version can be published at a time. You can view past versions, clone a version to create a new draft based on it, or roll back by publishing an older version. Full article
Q: What is the difference between a public and a private knowledge base?
A: A public knowledge base is accessible to anyone with the URL — no login required. A private knowledge base requires readers to be authenticated before they can view any content. You choose the visibility in Project Settings. Public portals are ideal for customer-facing documentation; private portals are better suited for internal team knowledge or gated content. Full article
Q: How does the public portal work?
A: The public portal is the reader-facing website generated for your project.
It is accessible at a URL like: https://app.fastknowledge.io/base/<your-custom-domain>/
It displays all active categories and their active articles. Readers can browse by category, use the search bar, vote on articles (thumbs up/down), and use the Ask AI assistant (if enabled). No login is required for public portals. Full article
Q: How do readers access a private knowledge base?
A: For a private knowledge base, readers must be authenticated. There are two ways to grant access:
1. Authorized Viewers — add specific readers by email. They receive an nvitation and can log in using a verification code.
2. Request Access flow — readers can request access from the portal login page. Admins receive the request and can approve or reject it.
Once approved, readers log in using their email and a one-time code sent to their inbox. Full article
Q: How do I manage authorized viewers?
A: Go to Viewers → Authorized Viewers in the sidebar. From there you can:
- Add a new authorized viewer by entering their email address.
- View all approved and pending viewers.
- Approve or reject access requests submitted by readers.
- Remove (delete) a viewer to revoke their access. Full article