Q: What user roles are available?
A: FastKnowledge has three team member roles:
- Admin — full access. Can manage all settings, team members, billing, audit trail, and all content.
- Editor — can create, edit, publish, and delete articles and categories. Cannot access billing or team settings.
- Author — can create and edit articles, but cannot publish or delete them. Content must be reviewed by an Editor or Admin before going live.
Q: How do I invite someone to my team?
A: To invite a team member:
1. Go to Projects → Team Members.
2. Click Invite / New Member.
3. Enter the person's name, email, and select their role (Admin, Editor or Author).
4. Click Save. The system creates the account and sends an activation email to the invited person.
The invited user must activate their account via the email link before they can log in. Full article
Q: How do I manage existing team members?
A: Go to Projects → Team Members to view all members. From there you can:
- Edit a member's name, email, or role.
- Activate or deactivate a member (deactivated members cannot log in).
- Delete a member record entirely.
Only Admins can manage team members. Full article