Q: How do I change or reset my password?
A: If you are logged in, you can change your password in your account settings. If you forgot your password:
1. Go to the login page and click "Forgot password?".
2. Enter your registered email address and click "Send Reset Email".
3. Check your inbox for the reset email (subject: "FastKnowledge — Reset your password").
4. Click the Reset Password link in the email.
5. Enter and confirm your new password, then click "Change My Password".
The reset link expires in 1 hour. Resetting your password invalidates all Remember Me" trusted-device tokens — you will need to complete 2FA again on all devices.
Q: Is two-factor authentication (2FA) required?
A: Yes. 2FA is mandatory on FastKnowledge and cannot be disabled. Every login requires it unless you are on a trusted device (see "Remember Me"). After entering your email and password, a 6-digit code is sent via SMS to your registered phone. If SMS fails, the code is sent to your email as a fallback.
- Codes are valid for 10 minutes.
- After 5 incorrect attempts, the session is invalidated and you must start the login process again.
- You can check "Remember Me" to skip 2FA for 30 days on a trusted device. The trust token is invalidated if you change your password, switch browsers, or connect from a different network.
Q: What are Passkeys and how do I use them?
A: A passkey is a passwordless login method based on the WebAuthn standard. Instead of a password + 2FA code, you approve a biometric prompt (fingerprint, Face ID, Windows Hello) or use a hardware security key. Passkeys are more secure than passwords because they are device-bound and phishing-resistant.
To register a passkey:
1. Log in normally (email + password + 2FA).
2. Click "Register Passkey" in your account settings or in the prompt shown after login.
3. Approve the biometric or hardware confirmation on your device.
4. The passkey is saved. You can register multiple passkeys (e.g., one per device).
To log in with a passkey:
1. Go to the login page and select the passkey login option.
2. Select your registered passkey from the browser prompt.
3. Approve the biometric prompt. You are logged in immediately.
To remove a passkey, go to your account security settings, find the passkey n the list, and click Remove. Full article
Q: How do I change my display preferences (timezone, date format)?
A: Go to your profile preferences (available in the navigation bar or settings). You can set:
- Timezone — controls how all dates and times are displayed throughout
the platform. Applied immediately.
- Date format — choose from DD/MM/YYYY, MM/DD/YYYY, or YYYY-MM-DD.
These are personal settings and do not affect other team members. Changes are saved automatically — no Save button needed. Full article